Questions About Our Terms & Your Rights
Breach of conduct — such as fraud, multi-accounting, harassment or bonus abuse — may result in account suspension or permanent closure. We may forfeit your balance if violation is confirmed. Minor breaches may trigger a warning. Serious violations are reported to local authorities where required by law. You can appeal suspension by contacting support with details of your case.
Yes, your account is accessible from any device via the same login. However, simultaneous logins from different devices may trigger a security alert. Log out from unused devices to protect your account. Mobile app logins on Android or iOS do not conflict with browser access from Surabaya or elsewhere.
Withdrawals via DANA, OVO, GoPay or QRIS typically clear within 24 hours of verification. Bank transfers may take 1–3 business days depending on your bank's processing time. Large withdrawals may require additional identity checks, adding up to 48 hours. We confirm every payout via email once it leaves our account.
All rounds are recorded and can be reviewed in your account history with timestamps and bet details. If you dispute a payout, contact support with your round ID. We investigate and respond within 7 days. Where local law permits, disputes may be escalated to an independent adjudicator. Keep screenshots of disputed rounds to speed resolution.
Yes, you can update your email and linked payment methods in account settings. Changes take effect immediately for new deposits and withdrawals. If you change your email, we send a confirmation link to both old and new addresses. Payment method changes do not affect pending withdrawals or completed transactions.
We do not sell your personal data. We share payment and identity information only with DANA, OVO, GoPay, QRIS and your bank for deposit and withdrawal processing. We may disclose data to local regulators or law enforcement where local law requires or if we suspect illegal activity. We use analytics vendors to improve platform performance; they are bound by confidentiality agreements.
Your account and balance remain active indefinitely. Inactivity does not trigger account closure or forfeiture of funds. However, after 2 years of no deposits or withdrawals, your account may be flagged for dormancy review. We will notify you via registered email before any action. Your balance is always yours to withdraw where local law permits.
